When it comes to protecting your property, assets, or personnel, the decision to hire armed security guards is a significant one. To ensure you’re making the right choice and getting the best protection possible, it’s crucial to ask the right questions. Here are the top five questions you should consider when looking to hire armed security personnel:
1. What are the qualifications and training of your guards?
Before you hire armed security personnel, it’s essential to understand their qualifications and training. Reputable armed security guard companies should provide comprehensive training that goes beyond basic firearm handling. Ask about:
- Firearms proficiency and certification
- De-escalation techniques
- First aid and emergency response training
- Legal knowledge regarding use of force
- Situational awareness and threat assessment skills
Ensure that the guards you’re considering have the necessary licenses and certifications required by your state or local authorities.
2. What is your company’s screening process for hiring guards?
The integrity and reliability of the guards have a major impact on the safety of your staff or property. When you hire armed security guards, inquire about the company’s screening process. This should include:
- Background checks
- Drug testing
- Psychological evaluations
- References and employment history verification
A thorough screening process helps ensure that you’re getting trustworthy and dependable professionals to protect your interests.
3. What type of equipment and technology do you provide?
In today’s world, effective security often requires more than just armed personnel. Ask about the equipment and technology the armed security guard company provides to support their guards. This may include:
- Body cameras
- Communication devices
- Surveillance systems
- Incident reporting software
Understanding the tools at your guards’ disposal can give you a clearer picture of their capabilities and effectiveness.
4. How do you handle incident reporting and communication?
Clear communication and thorough documentation are crucial in security operations. When you hire armed security guards, ask about their protocols for:
- Regular reporting of patrol activities
- Incident documentation and follow-up
- Communication with clients during and after incidents
- Coordination with local law enforcement
A well-structured reporting system ensures that you’re kept informed and that any security incidents are properly handled and documented.
5. What is your approach to customer service and client relationships?
While the primary role of armed security guards is protection, their interaction with your staff, customers, or visitors is also important. Inquire about:
- The company’s customer service philosophy
- How guards are trained to interact with the public
- Protocols for addressing client concerns or complaints
- The process for requesting changes to security protocols
Remember, these guards will often be the first point of contact for people entering your property, so their professionalism and interpersonal skills matter.
When you decide to hire armed security personnel, asking these five key questions can help you make an informed decision. By thoroughly vetting potential security providers, you can ensure that you’re getting qualified, well-trained professionals who can effectively protect your interests while maintaining a positive image for your organization.
Remember, the goal is not just to hire armed security guards, but to find a security solution that aligns with your specific needs and values. Take the time to research and ask these important questions, and you’ll be well on your way to establishing a strong and effective security presence.
BCM Security Services not only meets but exceeds the criteria for excellence in armed security. Our team of professionals is rigorously trained and ready to serve your unique security needs. Choose BCM Security for a partnership that prioritizes your safety and represents your values with integrity.
